Monday, March 3, 2008

faith restored?

i finally got around to checking my home voicemail. [yes, i have a landline.] four messages. cringing as usual because of collection agencies after someone named david. i generally don't answer toll-free numbers on the caller ID. anyhow...

message one. lady from sprint. they got my complaint i filed with the better business bureau. please call back.

message two. same lady from sprint. they received my payment, charges were valid, account is closed, no reporting to collection agencies. please call back.

message three. same lady from sprint. she's requesting that the $224.22 i paid as the early termination fee be refunded. should be here in 7-10 business days. please call back. (she's persistent!)

i'll wait with bated breath for that check to arrive. when it clears, consider my faith restored in one american company. yes, i've learned from this experience. don't trust cellular companies, but if something goes wrong, make enough noise that they hear you. i wonder how many of the 1,000,000 subscribers they lost in the last quarter got the same response.

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